We all know that keeping your customers happy is just as important as a good cut. But how do you keep them happy all year long? Take a look and see how you can capitalize on these eight tips to help you keep your customers happy, no matter what season it is.

 

First impressions matter, especially for someone who owns their own business. The first job you do for a client could make or break their opinion of something bigger than yourself—your business. Always make sure your first impression is the best you can make it.

 

 

Email and texting may be the easiest way to communicate these days. However, taking the time to meet with your client in-person and learn about their lawn care goals or deal with an issue face-to-face is worth much more to your client than you would think.

 

Consider offering a referral incentive to your customers. Things like referrals are great not only for your business, but also for your customer’s wallet. Along with the referral incentive for existing customers, think about offering a deal to first-time customers as well. Everyone loves to save money, and more potential customers will turn into full-time customers if they are incentivized in some way.

 

Google reviews matter a lot. That’s why it’s important to ask happy customers to leave you a review on Google. Believe it or not, a happy customer is less likely to leave a review than an unhappy customer. Encourage your clients to take a minute out of their day and leave you a Google review, especially if you know they’re a satisfied customer. Consider a contest among customers who leave a review.

 

Messing up is never fun, especially when it could damage a relationship with a customer. However, when that happens – and it will – take responsibility for it and make it right. There’s a good chance that a client will think more highly of you if you own the mistake, rather than trying to blame it on something/someone else or ignoring it altogether.

 

 

Fall will be here before we know it. That means football season, cooler temperatures and leaves falling to the ground. The bad news is, all of those pretty leaves can wreak havoc on a lawn by blocking sunlight and absorbing moisture that would otherwise nourish the grass. However, that’s where you come in. The Grasshopper PowerVac™ Collection System is the perfect addition to your fleet for fall.

 

 

When the leaves start falling, that means snow isn’t far behind and there is a great way to make revenue even when it’s below freezing outside—snow removal. Snow falling from the sky may not happen in all sections of the country, but if you’re lucky enough to get some, you could be cashing in on some big bucks when Santa Claus comes to town. The Little Bully™  Dozer Blade, Cleansweep™  Rotary Broom, Driftbuster™  Snowthrowers and V-Plow are your perfect Grasshopper attachments to get the job done.

 

A simple, “thank you” can go a long way. Whether it’s sending your customers a handwritten thank you card or just simply sending an automated thank you email after every lawn care service, even the smallest gesture can go a long way.

 

Keeping your mowing customers happy all year long is always the goal. We hope these tips will help you keep the #MowDay vibe alive, all year long.

 

https://arborgold.com/blog/build-your-business/how-to-keep-lawn-care-customers-happy/ 

https://insights.workwave.com/industry/lawn-landscape/7-ways-to-make-a-great-first-impression-for-your-lawn-care-customers/ 

https://www.totallandscapecare.com/business/article/15042462/five-tips-on-how-to-get-more-lawn-care-customers